Harmony Bank Privacy Policy
Effective Date: January 5, 2025
At Harmony Bank, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our banking services and digital platforms.
1. Information We Collect
We collect various types of information to provide and improve our services, including but not limited to:
- Personal identification information (name, address, date of birth, government-issued ID)
- Contact information (email address, phone number)
- Financial information (account numbers, transaction history, credit information)
- Authentication data (passwords, PINs, security questions)
- Device and usage information (IP address, browser type, operating system)
- Information provided through KYC (Know Your Customer) forms and custom fields
- Information from third-party sources (credit bureaus, public databases)
2. How We Use Your Information
We use your information for the following purposes:
- To provide and maintain our banking services
- To process transactions and manage accounts
- To verify your identity and prevent fraud
- To comply with legal and regulatory requirements
- To improve our services and develop new features
- To communicate with you about your account and our services
- To provide customer support and respond to inquiries
- To send SMS notifications and alerts
3. Information Sharing and Disclosure
We may share your information with:
- Third-party service providers (payment gateways, SMS gateways)
- Financial institutions for wire transfers and other banking operations
- Government authorities and regulatory bodies as required by law
- Credit reporting agencies
- With your consent, to other third parties
4. Security Measures
We implement strong security measures to protect your information, including:
- Encryption of sensitive data
- Multi-factor authentication
- Regular security audits and assessments
- Employee training on data protection
- Secure blockchain integration for certain transactions
5. Your Rights and Choices
You have the right to:
- Access and review your personal information
- Request corrections to your data
- Opt-out of certain data collection and use
- Delete your account (subject to legal retention requirements)
6. Third-Party Services
Our services may integrate with third-party platforms (Google, Facebook, PayPal, Stripe, etc.). Please review the privacy policies of these services as well.
7. International Data Transfers
As we offer multiple currency accounts and international services, your data may be transferred and stored in different countries. We ensure appropriate safeguards are in place for these transfers.
8. Changes to This Policy
We may update this policy periodically. We will notify you of any significant changes via email or through our website.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact our Data Protection Officer at support@harmonybank.org or through our support ticket system.
By using Harmony Bank's services, you agree to the terms outlined in this Privacy Policy. We encourage you to review this policy regularly for any updates or changes.